Privacy and Cookie Policy
Introduction
At Watermelon Mortgages Ltd, we take your privacy seriously. When you visit our site or use our services, we may collect personal information such as your name, contact details, date of birth, employment and financial data, and in some cases, sensitive information related to health or previous convictions if it is relevant to the advice or services we provide. This information is collected directly from you through forms, consultations or emails, and sometimes through trusted third parties like lenders or credit reference agencies.
We only use your data to offer personalised mortgage and protection advice, to process applications on your behalf, to comply with our legal and regulatory duties, and to stay in touch with you throughout the process. If you have given us permission, we may also send you relevant updates or marketing messages. You can withdraw this consent at any time.
Your information may be shared with mortgage providers, insurance companies, solicitors, surveyors, credit agencies, or other professionals involved in the mortgage or protection process. In certain situations, such as regulatory checks or business restructuring, we may need to share data with external parties. If your data is transferred outside the UK, we ensure appropriate protection is in place.
We store your information securely and keep it only for as long as needed. This is usually up to six years after the end of our relationship, in line with legal and compliance requirements. You have the right to access your personal data, correct it, request its removal, limit how it is used, or object to certain types of processing. You can also make a complaint to the Information Commissioner’s Office if needed.
To keep your data safe, we use technical and organisational measures to prevent unauthorised access or misuse. While no online platform is completely risk-free, we are committed to keeping your data protected and confidential.
When you visit our website, small text files called cookies are placed in your browser to help the site run smoothly and to understand how visitors use it. Some cookies are essential and ensure that the website functions properly. Others help us monitor traffic or personalise your experience, such as remembering preferences or showing relevant content. Marketing and analytics cookies are only used if you choose to allow them.
You will see a cookie banner when you first visit the site, which lets you manage your preferences. You can also change your cookie settings at any time through your browser. Some features of the site may not work correctly if certain cookies are disabled. We may also use cookies from third-party providers such as analytics tools or social media integrations. These cookies are managed by the providers themselves.
We may update this policy from time to time to reflect changes in the law or our services. Please check this page for the latest version. If you have any questions or would like to speak to us about how your data is handled, you can reach us at info@watermelonmortgages.co.uk.